Customer support replies
Draft answers to common customer questions from your FAQ and policies.
How to set it up
- Paste your FAQ, shipping, and refund policies into the agent's instructions.
- Give it the customer's message.
- Ask for a draft reply that only uses the policies you provided.
Copy-paste starter prompt
Works in ChatGPT, Claude, Grok, or any agent tool. Replace the parts in brackets.
Using only the policies below, draft a friendly reply to this customer message. If the policies don't answer their question, say so in the draft and leave a note for me instead of guessing. Policies: [paste]. Message: [paste].
Keep a human in the loop
Tell it to stop and flag questions your policies don't cover, rather than making up an answer.
Who it is for
People in the Small business niche who want one job handled by an AI agent without building a platform from scratch.